We will ship to United States addresses. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We ship via USPS, and a valid physical address is required.
Please allow extra shipping time when placing an order during the busy Holiday season. If you have any questions about our shipping policy, or about RUSH or International shipping options, please contact us.
You have 10 days from the date your package was delivered to you to send us back unworn, unwashed, regular priced merchandise in original condition with tags still attached for a refund or store credit. The item(s) must be in its original form, not altered in anyway, this includes but not limited to the following: makeup stains from trying on clothes, perfume, animal hair/scent, cigarette smoke, obvious wear, etc. Any "On sale" item or any item purchased with a coupon code over 10% off are final sales. Any custom item, jewelry, scarves, socks, hats/hair accessories, makeup, swimwear, sunglasses and undergarments (camis, bras, bralettes, leggings) are final sales. Shoes returned using the original shoe box as the shipping container is not acceptable. If we receive an item outside its normal condition or postmarked after the 10 days, you will be subject to a $10.00 shipping and handling fee for the item(s) to be shipped back to you. We do not pay for return shipping. We also suggest you use a shipping method with tracking and insurance as we are not responsible for any lost, stolen, or damaged packages. Shipping charges are non refundable, if you received free shipping, the amount we paid to ship your order will be deducted out of your total returned amount. Returns are issued in the original form of payment, unless you specify you want store credit.
*** Defective/Damaged Items: You have 3 days from the time the package is delivered to you to report a damaged item. If you wait to report after the three days, there is nothing we can do as it is now considered wear and tear.
** All items must be un-worn, un-washed, un-altered and have the original tags still attached at the time of return.
Please enclose our RETURN FORM (form is included with your order), along with your receipt, and your return item(s), and ship to:
Southern Sol Returns Department
17125 CR 831
Pearland, TX 77584
If you have misplaced or lost the form please DOWNLOAD and print a new one to include with your returns.
** Please email your tracking number to firstname.lastname@example.org. In the subject line, please include “Return, First and Last Name, and Invoice Number”
** Please allow 5-10 business days for transit time and an additional 2-3 business days for your refund to be processed.